Privacy policy

1. Introduction

LAMS Woodcrafts, a trademark of LAMS Concept, SA (hereinafter referred to as "LAMS Woodcrafts", "we", "our" or "ours"), with registered office at Rua 25 de Novembro de 1975, n.º 2, 2º A, 1495-156 Miraflores - Algés, Portugal, and Tax Identification Number 518223922, is committed to protecting the privacy of its customers and users of the website www.lamswoodcrafts.com (hereinafter "Site"). This Privacy and Data Protection Policy (hereinafter "Privacy Policy") describes how we collect, use, share, protect and process your personal data, in strict compliance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016) and Law No. 58/2019, of 8 August, which ensures the implementation of the GDPR in Portugal.

We recommend that you carefully read this Privacy Policy to understand our practices regarding your personal data .

2. Data Controller

The entity responsible for processing personal data is LAMS Concept, SA, legal entity number 518223922, with registered office at Rua 25 de Novembro de 1975, nº2, 2º A, 1495-156 Miraflores – Algés.

For any questions related to the processing of your personal data or the exercise of your rights, you can contact our Data Protection Officer through the following means:

  • Email: info@lamswoodcrafts.com
  • Telephone: +351 919 522 623
  • Postal Address: To the attention of the Data Protection Officer, LAMS Concept, SA, Rua 25 de Novembro de 1975, n.º 2, 2º A, 1495-156 Miraflores - Algés, Portugal.

3. Personal Data Collected

As part of our activity and use of the Site, we may collect and process the following categories of personal data:

  • Identification Data : Full name, Tax Identification Number.
  • Contact Information : Billing and shipping address, email address, phone/mobile number.
  • Payment Data : Information relating to the payment methods used (e.g., partial credit/debit card details, payment references). It is important to note that complete payment data is processed directly by secure and certified payment service providers and is not stored in its entirety by LAMS Woodcrafts.
  • Website Navigation and Usage Data : IP (Internet Protocol) address, type of device and browser used, approximate geographic location (based on IP), date and time of access, pages visited, time spent on the Site, search terms used, and information collected through cookies and similar technologies (see our Cookie Policy for more details).
  • Purchase History and Interactions : Record of your purchases, products viewed or added to cart, preferences, and the history of communications with our customer service (emails, call logs, if applicable).
  • Data provided voluntarily : Any other information that you provide to us directly, for example, when filling out contact forms, participating in surveys or contests, or submitting product reviews.

 

4. Legal Basis for Processing Personal Data

The processing of your personal data by LAMS Woodcrafts is based on the following legal grounds, in accordance with the GDPR :

  • Performance of a contract : When processing is necessary for the conclusion, execution or management of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract. This includes processing your order, delivering products, invoicing, and managing the business relationship.
  • Consent : When the data subject has given their free, specific, informed, and explicit consent to the processing of their personal data for one or more specific purposes. For example, for sending marketing communications (newsletters, promotions), or for the use of certain types of cookies.
  • Legitimate interest : When processing is necessary for the pursuit of the legitimate interests of LAMS Woodcrafts or third parties, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Examples include improving our products and services, preventing fraud, ensuring the security of our networks and information, and statistically analyzing the use of the Site.
  • Compliance with a legal obligation : When processing is necessary for compliance with a legal obligation to which LAMS Woodcrafts is subject. For example, tax or accounting obligations, or responses to judicial or administrative authorities.

5. Purpose of Data Processing

Your personal data is processed by LAMS Woodcrafts for the following purposes:

  • Order and Sales Management : Processing, invoicing, shipping, and delivery of your orders; managing payments and returns. (Basis: Contract execution; Legal obligation).
  • Customer Support : Answering your questions, requests for information, suggestions, or complaints. (Basis: Contract execution; Legitimate interest).
  • Service-Related Communications : Sending information about the status of your orders, changes to our Terms and Conditions, or this Privacy Policy. (Basis: Performance of a contract; Legal obligation).
  • Marketing and Promotional Communications (with consent) : Sending newsletters, information about new products, special offers, promotions, events, or other marketing communications that may be of interest to you, via email or other electronic means, if you have given your consent to do so. (Basis: Consent).
  • Site and Service Improvement : Analysis of site usage to optimize its functionality, usability, and user experience; development of new products and services based on customer preferences and feedback. (Basis: Legitimate interest).
  • Statistical and Performance Analysis : Production of aggregated and anonymized statistical reports on business activity and Site usage. (Basis: Legitimate interest).
  • Fraud Prevention and Detection : Monitoring of transactions and activities to prevent and detect fraudulent or abusive use of the Site and our services. (Basis: Legitimate interest; Legal obligation).
  • Compliance with Legal Obligations : Compliance with legal, tax, accounting, regulatory requirements or court orders. (Basis: Legal obligation).

6. Data Retention Period

Your personal data will be kept by LAMS Woodcrafts only for the period strictly necessary to achieve the purposes for which it was collected, or for the period required by applicable law.

The specific retention periods are as follows:

  • Customer data for billing and business transaction management: For 10 years after the last transaction, to comply with tax and accounting obligations.
  • Data for marketing purposes (with consent): Until the data subject withdraws their consent, or for a maximum period defined internally if there is no interaction.
  • Browsing data and cookies: As detailed in our Cookie Policy (generally up to 12-24 months, depending on the type of cookie).
  • Data relating to contacts with Customer Service: For the period necessary to resolve the issue and for evidentiary purposes, generally up to 3 years after resolution.
  • Data for managing complaints or exercising legal rights: For the time necessary to resolve the complaint or until the final judgment of the court decision, plus the legal limitation periods.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymized so that it can no longer be associated with you, unless there is a legal obligation that requires it to be retained for a longer period.

7. Data Sharing

LAMS Woodcrafts may share your personal data with the following categories of third parties, only when necessary for the purposes described in this Policy and under applicable legal grounds:

  • Transportation and Logistics Service Providers: To enable the delivery of your orders (e.g., transport companies).
  • Payment Service Providers: To process your payments securely (e.g., electronic payment processors, banks).
  • Technology and IT Service Providers: Companies that provide us with website hosting, system maintenance, data analysis, database management, email marketing platforms (for sending communications with your consent), and other technology support services.
  • Public, Judicial or Regulatory Authorities: When required by law, to fulfill legal obligations, or in response to court orders or requests from competent authorities (e.g., Tax Authority, courts).
  • Professional Consultants: Lawyers, auditors, accountants, as part of providing their professional services to LAMS Woodcrafts.

LAMS Woodcrafts guarantees that, when sharing data with third parties, they are contractually obligated to implement appropriate technical and organizational measures to protect your personal data and process it only for the agreed purposes and in accordance with our instructions and applicable law.

LAMS Woodcrafts does not sell, rent, or share your personal data with third parties for their own commercial or marketing purposes without your explicit consent.

8. International Transfers of Personal Data

Some of the service providers with whom we share your personal data may be located outside the European Economic Area (EEA). In such cases, LAMS Woodcrafts will ensure that any international transfer of personal data is carried out in accordance with the GDPR and other applicable laws, adopting appropriate safeguards such as:

  • Transfer to countries that have been the subject of an adequacy decision by the European Commission, which recognizes that the country in question ensures a level of data protection equivalent to that of the EEA.
  • Use of standard contractual clauses approved by the European Commission.
  • Adoption of binding corporate rules, where applicable.
  • Other legally established mechanisms that guarantee an adequate level of protection for your data.

9. Rights of the Personal Data Subject

Under the GDPR and applicable legislation, the data subject has the right to exercise the following rights at any time in relation to their personal data processed by LAMS Woodcrafts:

  • Right of Access: Obtain confirmation as to whether or not your personal data is being processed and, if so, the right to access your data and detailed information about the processing.
  • Right to Rectification: To obtain the rectification of inaccurate personal data concerning you, or to request that incomplete data be completed.
  • Right to Erasure of Data ("Right to be Forgotten"): Request the erasure of your personal data in certain circumstances (for example, if the data is no longer necessary for the purpose for which it was collected, if you withdraw the consent on which the processing is based, or if the data has been processed unlawfully).
  • Right to Restriction of Processing: Request the restriction of the processing of your personal data in certain situations (for example, if you contest the accuracy of the data, for a period that allows LAMS Woodcrafts to verify its accuracy).
  • Right to Data Portability: To receive the personal data concerning you that you have provided to LAMS Woodcrafts, in a structured, commonly used and machine-readable format, and the right to transmit this data to another controller, if the processing is based on consent or contract and is carried out by automated means.
  • Right to Object: You may object, at any time, on grounds relating to your particular situation, to the processing of personal data concerning you that is based on the legitimate interest of LAMS Woodcrafts. LAMS Woodcrafts will cease processing unless it demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
  • Right to Object to Direct Marketing: You have the right to object at any time to the processing of your data for direct marketing purposes, including profiling to the extent that it relates to such marketing.
  • Right Not to Be Subject to Automated Decisions: The right not to be subject to any decision taken solely on the basis of automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where legally provided for.
  • Right to Withdraw Consent: If the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not compromise the lawfulness of the processing carried out based on the consent previously given.

To exercise any of these rights, you must contact LAMS Woodcrafts in writing using the methods indicated in Item 2 of this Privacy Policy. We may request additional information to verify your identity before fulfilling your request.

You also have the right to lodge a complaint with the competent data protection supervisory authority. In Portugal, the supervisory authority is the National Data Protection Commission (CNPD) – Rua de São Bento, n.º 148, 3º, 1200-821 Lisboa – Tel: +351 213928400 – Fax: +351 213976832 – Email: geral@cnpd.pt – Website: www.cnpd.pt.

10. Personal Data Security

LAMS Woodcrafts implements appropriate and continuously reviewed technical and organizational measures to protect your personal data against destruction, loss, alteration, unauthorized access, disclosure, or any other form of accidental or unlawful processing. These measures include, among others:

  • Encryption of confidential data during transmission (e.g., via SSL/TLS protocols).
  • Restricted access controls to personal data, based on the need-to-know principle.
  • Regular monitoring of our systems to detect and respond to vulnerabilities and threats.
  • Training and raising awareness among our employees regarding data protection and information security.
  • Implementation of internal security policies and incident response plans for personal data breaches.

Despite all our efforts, we warn that no security measure is infallible. Transmitting information over the Internet always carries some risk. We request your cooperation in protecting your data, namely by using strong passwords, not sharing your login credentials, and keeping your software and antivirus software up to date.

11. Use of Cookies

Our Site uses cookies and similar technologies to improve your browsing experience, analyze traffic, personalize content and ads, and provide social media features. For detailed information about the cookies we use, their purposes, and how you can manage your preferences, please see our Cookie Policy, available on the Site.

12. Changes to this Privacy Policy

LAMS Woodcrafts reserves the right to update or modify this Privacy Policy at any time to reflect changes in legislation, our data processing practices, or our services. Any significant changes will be communicated through a notice on our Website or, if appropriate, by email (if we have your contact information and consent to do so).

The date of the last update will appear at the beginning of this Policy. We recommend that you regularly review this Privacy Policy to stay informed about how we protect your personal data.

13. Contacts

If you have any questions, doubts or concerns regarding this Privacy Policy or the processing of your personal data by LAMS Woodcrafts, or if you wish to exercise your rights, please contact us through the means indicated in Item 2 of this Policy.