1. Company Identification and Contact Details

The products sold through the website www.lamswoodcrafts.com (hereinafter the "Site") are sold by LAMS Concept, Lda., a limited liability company registered in Portugal, with Tax Identification Number (NIF) 518223922, with registered office at Rua 25 de Novembro de 1975, n.º 2, 2º A, 1495-156 Miraflores - Algés, Portugal. LAMS Concept, Lda. trades under the brand LAMS Woodcrafts, a NATIONAL TRADEMARK registered under no. 734149.

For any contact, the customer may use the following channels:

• Email: info@lamswoodcrafts.com
• Phone: +351 961 019 364
• Postal address: Rua 25 de Novembro de 1975, n.º 2, 2º A, 1495-156 Miraflores - Algés, Portugal.

These General Terms and Conditions of Sale (hereinafter the "Terms and Conditions"), together with the ordering process and the other elements referred to in them, govern the conditions for the purchase and sale of products and, where applicable, the provision of services made available through the Site.

2. Description, Characteristics and Care of the Products

LAMS Woodcrafts pieces are carefully crafted by artisans working natural wood sourced from recycled raw material, responsibly collected from nature. It is a point of pride for the brand to transform wood shaped by time and the forces of the environment into design pieces with a unique, one-of-a-kind character.

Each creation reflects singular grain, markings and history, making every piece exclusive and of high aesthetic value. Due to the nature of the material and the handcrafted process, products may show variations such as fissures, cracks, cutting or polishing marks, and differences in colour or size. These variations are not considered defects, but rather distinctive traits of the authenticity of the wood and of the handwork, which give each piece its individuality.

The images shown on the website are illustrative, although captured and edited to reflect each piece as accurately as possible. However, small variations in colour, texture or brightness may occur between the photographs and the product received, resulting from factors such as photo editing, the natural characteristics of the materials, and differences between display devices (PC, tablet or smartphone). These variations are natural and do not constitute a defect; they should be understood as an integral part of the unique character of each creation.

LAMS Woodcrafts products are designed mainly for indoor use. Pieces intended for outdoor use, when clearly indicated as such in their description, receive specific treatment and protection to ensure greater durability. In both cases, proper maintenance by the customer is essential to preserve the characteristics and the lifespan of the product.

Products may undergo sanding, polishing and finishing processes with natural protection, such as waxes or beeswax-based oils. To keep the wood in good condition and appearance, periodic reapplication of the protective layer is recommended, following the instructions provided with the product or by contacting LAMS Woodcrafts.

It is recommended to avoid direct and prolonged exposure to excessive heat sources, high humidity and direct contact with liquids or food, unless otherwise indicated. Where applicable, the connection and use instructions for electrical components provided with the product must be strictly observed.

3. Purchase Process

By placing an order through the Site, the Customer declares that they have read, understood and fully accepted these Terms and Conditions. The Customer also confirms that all personal and delivery information provided is true, complete and up to date.

An order placed by the Customer constitutes an offer to purchase the selected products. The sales contract is only considered concluded once the Customer receives an order confirmation email sent by LAMS Woodcrafts, and after the corresponding payment has been successfully validated.

For orders with shipping subject to a quote (see Point 6), the contract is considered concluded upon the Customer's express acceptance of the quote and the corresponding payment.

LAMS Woodcrafts reserves the right to refuse or cancel any order, in particular in cases of suspected fraudulent use of payment methods, errors or omissions in the data provided by the Customer, unforeseen lack of stock, or other exceptional circumstances that justify it.

Whenever this occurs before the order is confirmed, payment will not be processed. If the situation is detected after payment has been processed, the Customer will be duly informed and LAMS Woodcrafts will issue a full refund of the amount paid, using the same payment method.

4. Prices and Payment

The prices of the products shown on the Site are expressed in euros (€) and include Value Added Tax (VAT) at the legal rate in force in Portugal. Shipping costs are not included in the price of the products and are shown separately (see Point 6).

The available payment methods (credit card, Google Pay, Apple Pay, MB Way, Multibanco, Payshop and bank transfer) are clearly presented during checkout. Payments are processed through specialised, secure providers, in accordance with applicable law and good data protection practices.

LAMS Woodcrafts reserves the right to change product prices at any time, without prior notice. However, such changes will not affect orders that have already been confirmed and paid for.

If an obvious pricing error for a product is detected after an order has been placed, LAMS Woodcrafts will inform the Customer as soon as possible. The Customer may then choose to confirm the order at the correct price or cancel it, with the right to a full refund of the amount paid.

5. Stock Availability

All products shown on the Site are subject to stock availability. Given the handcrafted and often one-of-a-kind nature of the pieces, stock is limited.
If a product becomes unavailable after an order has been placed, the Customer will be informed as soon as possible after this is detected.

In that event, the Customer may choose a full refund of the amount paid, or, where possible and by agreement, to replace the product with another of equivalent characteristics and value.

6. Shipping of Orders

LAMS Woodcrafts ships orders through partner carriers. The carrier is selected by LAMS Woodcrafts at the time of dispatch, taking into account the destination and the nature of the product. Shipping conditions depend on the destination, which is checked in the cart via the country and delivery postal code entered by the Customer.

Mainland Portugal and mainland Spain (direct purchase)

• For the purposes of these Terms and Conditions, "mainland" is understood as the entire territory of Portugal, excluding the Azores and Madeira, and the entire territory of Spain, excluding the Balearic Islands, the Canary Islands, Ceuta and Melilla.
• Shipping cost: shipping is free for orders of 150 € or more (value of the items, after discounts). For orders below 150 €, a fixed shipping cost of 15 € is charged.
• The applicable cost is always shown at checkout, before completing the purchase.
• Delivery time: 2 to 5 business days, counted from dispatch (see "Preparation and timeframes" below).

Destinations with shipping by quote

This applies to Madeira, the Azores, the Balearic Islands, the Canary Islands, Ceuta, Melilla and all other countries. Direct payment on the Site is not available for these destinations, because the shipping cost depends on the weight, dimensions and destination of each order.

• In the cart, after entering the country and postal code, the Customer sends a shipping quote request. It can also be requested by email at info@lamswoodcrafts.com.
• LAMS Woodcrafts generally replies within 1 to 2 business days with a quote showing the value of the pieces and the shipping cost separately, together with the estimated delivery time. The quote states its period of validity.
• The order is only processed once the Customer expressly accepts the quote and pays via the payment link sent by LAMS Woodcrafts. Until then, the Customer is not charged and takes on no commitment.
• Import fees, customs duties, local taxes and any other charges levied in the destination country or territory are always the Customer's sole responsibility and are not included in the price of the pieces or in the shipping cost. This applies in particular to the Canary Islands, Ceuta and Melilla, which lie outside the customs and tax territory of the European Union, and to countries outside the European Union.

Destination verification

The Customer must provide the correct delivery postal code. If, despite this, an order is completed on the Site for delivery to an area subject to a quote (for example, by entering an address different from the one verified in the cart), LAMS Woodcrafts will contact the Customer before dispatch to present the applicable shipping quote. The order will only be shipped after the Customer's express acceptance; if it is not accepted, the order is cancelled with a full refund of the amount paid.

Preparation and timeframes

Orders are prepared with the care that handcrafted work requires. The usual preparation time is up to 3 business days after payment confirmation, and may be longer during periods of higher demand (for example, the Christmas season), which will be stated on the Site.

The stated delivery time is counted from the dispatch of the order, at which point the Customer receives a shipping confirmation email. Timeframes are estimates and are expressed in business days. Unless otherwise agreed, delivery takes place within a maximum of 30 days from order confirmation.

LAMS Woodcrafts will make every effort to meet the estimated timeframes. Delays due to causes beyond its control (adverse weather conditions, strikes, transport disruptions, access difficulties or customs issues) are not attributable to it, without prejudice to the Customer's rights under the law.

Loss or damage in transit

In the event of loss of or damage to the order during transport, it is LAMS Woodcrafts' responsibility to resolve the matter with the carrier, at no cost to the Customer (see also Point 10). Given the handcrafted and often one-of-a-kind nature of the pieces, if the piece cannot be delivered or replaced with an equivalent one, the Customer will be entitled to a full refund of the amount paid, including shipping costs.

Delivery details

The Customer is responsible for correctly entering the delivery details. If the address provided is incorrect or incomplete, or delivery is not possible due to the absence of the recipient, the order may be returned to LAMS Woodcrafts, resulting in additional reshipping costs, which will be borne by the Customer.

Order Tracking

After dispatch, the Customer will receive a shipping confirmation email and, whenever made available by the carrier, a tracking number allowing them to follow the status of the delivery.
In the event of delivery difficulties, the Customer may be contacted by the carrier or by LAMS Woodcrafts to resolve the situation.

7. Right of Withdrawal

For online purchases, the Customer has a period of 14 (fourteen) days, counted from the date on which they take physical possession of the goods, to exercise their right of withdrawal, without needing to give any reason, as provided for in Article 10 of Decree-Law no. 24/2014, of 14 February (Portuguese law, as the applicable legislation), as currently in force.

To exercise this right, the Customer may use the withdrawal form available here, sending it by email to info@lamswoodcrafts.com. Alternatively, the Customer may communicate their decision directly by email to the same address, stating the order number and the items to be returned.

Items must be returned in the same condition in which they were received, unused, properly packaged, with all accessories and components, in the original packaging, together with the corresponding invoice.

The Customer is only liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. If the product is returned with damage or signs of use that prevent it from being sold as new, LAMS Woodcrafts may deduct the corresponding amount from the refund, having first informed the Customer.

Return

• Return costs are borne by the Customer, except in cases of a shipping error or a product defect attributable to LAMS Woodcrafts.
• The Customer is responsible for ensuring the item is properly packaged and shipped securely (use of a carrier or registered mail is recommended).
• LAMS Woodcrafts is not responsible for returns that do not reach its premises.

After receiving and inspecting the returned items, LAMS Woodcrafts will refund the corresponding amount, including the original standard shipping cost, using the same payment method as the original order, within a maximum of 14 days from the date of receipt of the withdrawal notice.
LAMS Woodcrafts may, however, withhold the refund until the returned goods are actually received or until the Customer provides proof of having sent them.

A Note from LAMS

At LAMS Woodcrafts, we value transparency and respect for those who choose our pieces.
If something isn't quite as you expected, we want the return process to be simple and clear, because we believe craftsmanship should be made, and lived, with trust and authenticity.

8. Returns Policy (Non-Conformity or Defect)

In addition to the right of withdrawal set out in the previous point, if the product purchased has a manufacturing defect or does not conform to what was ordered, the Customer is entitled to a return, replacement or repair, under the applicable legal warranty (see Point 12).

In these situations, the Customer must contact LAMS Woodcrafts via info@lamswoodcrafts.com, within the legally established period, stating the order number and describing the defect or non-conformity in detail, attaching photographs demonstrating it where possible.

After receiving the communication and LAMS Woodcrafts verifying the non-conformity or defect, and provided the brand's responsibility is confirmed, LAMS Woodcrafts will bear the cost of collecting the product (where applicable and previously agreed with LAMS Woodcrafts) and will proceed, as appropriate and by agreement with the Customer, with:

• Repair of the product, if feasible and suited to the nature of the product and the defect;

• Replacement of the product with a new one, if available. Given the handcrafted and often one-of-a-kind nature of LAMS Woodcrafts pieces, replacement with an exactly identical piece may not be possible. In such cases, the Customer will be offered a piece of the same type and value, or the issuance of a credit for future purchases, by agreement between the parties;

• An appropriate price reduction;

• A full refund of the amount paid for the product, including the original shipping cost (standard option) and the return costs (where applicable, previously agreed with LAMS Woodcrafts and duly substantiated).

9. Customised Products and Exceptions to the Right of Withdrawal

Under Article 17 of Decree-Law no. 24/2014, of 14 February, the right of withdrawal does not apply to contracts for the supply of goods made to the consumer's specifications or clearly personalised.

If LAMS Woodcrafts offers products falling within this category (for example, pieces created to order, with unique characteristics requested by the Customer), this will be clearly indicated in the product description.
These products cannot be returned under the right of withdrawal, except in cases of a manufacturing defect or non-conformity attributable to LAMS Woodcrafts.

10. Damage in Transit

At the time of delivery, the Customer must check the condition of the packaging.
If the packaging shows visible damage that may have affected the integrity of the product(s), the Customer should, whenever possible, refuse delivery or record the occurrence on the carrier's delivery note.

The Customer must also contact LAMS Woodcrafts within a maximum of 48 hours after delivery, via info@lamswoodcrafts.com, sending photographs of the damaged packaging and of the affected product(s).

After reviewing the situation, LAMS Woodcrafts will try to find the best solution for the Customer, which may include replacing the product (if applicable and available) or refunding the amount paid.

11. Responsibility for Delivery

The Customer is responsible for ensuring that the shipping details provided at the time of the order (name, full address, postal code and telephone contact) are correct and complete.

LAMS Woodcrafts is not responsible for failed deliveries or returned orders resulting from an error, omission or insufficiency in the data provided by the Customer, nor for situations where the recipient is absent at the time the carrier attempts delivery.

If an order is returned to LAMS Woodcrafts for reasons attributable to the Customer (for example, an incorrect or incomplete address, or failure to collect the order within the period set by the carrier), the costs of any reshipment will be borne by the Customer.

12. Legal Warranty of Conformity

All products sold by LAMS Woodcrafts through the Site are covered by the legal warranty of conformity, under the terms and periods set out in Decree-Law no. 84/2021, of 18 October, and other applicable legislation (Portuguese law, as the seller is established in Portugal).

The warranty period for new movable goods is 3 (three) years, counted from the date of delivery of the product.

In the event of a lack of conformity (defect) arising within the warranty period, the Customer must report the situation to LAMS Woodcrafts via info@lamswoodcrafts.com, as soon as possible, so the matter can be resolved promptly and appropriately.

In the event of a lack of conformity, the Customer is entitled to:

• Repair or replacement of the product, at the Customer's choice, unless the chosen option is impossible or imposes disproportionate costs on LAMS Woodcrafts. Given the handcrafted and often one-of-a-kind nature of the pieces, replacement with an exactly identical piece may not be possible, in which case a similar piece will be offered;
• A proportional price reduction or termination of the contract, with the resulting refund of the amount paid, in the cases provided for by law, where repair or replacement is not possible or is not carried out within a reasonable time.

The exercise of these rights is governed by Articles 15 to 22 of Decree-Law no. 84/2021.

13. Customer Responsibility

It is the Customer's sole responsibility to ensure that all data provided for the purposes of ordering, invoicing and shipping is correct, complete and up to date.

The Customer must use the Site responsibly and in accordance with its purpose, refraining from any practice that could compromise its operation or infringe LAMS Woodcrafts' rights.

14. Intellectual Property and Copyright

All content on the LAMS Woodcrafts Site (including, but not limited to, texts, descriptions, photographs, images, logos, product designs, graphics, videos and other visual or audio material) is the exclusive property of LAMS Woodcrafts or is used with the authorisation of its respective rights holders.

This content is protected by copyright, industrial property rights and other applicable legislation, and its reproduction, distribution, modification, transmission, publication, display or use for commercial or non-commercial purposes without the prior written authorisation of LAMS Woodcrafts is expressly prohibited.

The LAMS Woodcrafts name, trademark and visual identity may not be used by third parties without express consent.
Any improper use of the brand's content or distinctive elements may give rise to civil and/or criminal liability under the law.

15. Alternative Dispute Resolution and Complaints Book

In the event of a consumer dispute, the customer (as the end consumer) may turn to a competent Alternative Dispute Resolution entity in Portugal.
LAMS Woodcrafts informs customers that, not having joined any specific alternative dispute resolution entity through full membership, consumers may turn to the entities provided for by Portuguese law.

The up-to-date list of these entities can be found on the Portuguese Consumer Portal (www.consumidor.gov.pt). The competent entities include, among others:
• Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL): www.centroarbitragemlisboa.pt
• Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC): www.cniacc.pt (operates across the whole of Portugal, in areas not covered by another regionally competent arbitration centre)

Complaints Book:
LAMS Woodcrafts provides the electronic Complaints Book (mandatory under Portuguese law), accessible through the following link:
https://www.livroreclamacoes.pt/Inicio/
A paper form is also available on request, in accordance with current legislation.

16. Governing Law and Competent Jurisdiction

These Terms and Conditions, as well as any contract entered into under them, are governed by Portuguese law.
For the resolution of disputes arising from the interpretation or performance of these Terms and Conditions, where an amicable resolution or resolution through alternative dispute resolution mechanisms is not possible, the court of the consumer's place of residence will have jurisdiction, or, by agreement between the parties, the court of the Oeiras district (Portugal).
This provision does not affect the consumer's right to bring proceedings before the court of their place of residence, as provided for in consumer protection legislation.

In relations with customers who do not qualify as consumers, including customers based abroad, the parties agree that the court of the Oeiras district (Portugal) will have exclusive jurisdiction, expressly waiving any other.

17. Changes to the Terms and Conditions

LAMS Woodcrafts reserves the right to change or update these Terms and Conditions at any time.
Any changes made do not affect orders already confirmed. We recommend checking this page regularly to stay informed of the most recent version.
Last updated: October 2026.

18. Contact and Customer Support

For clarifications, questions, suggestions, complaints or any matter related to these Terms and Conditions, the products or the purchase process, the customer may contact LAMS Woodcrafts through the channels indicated in Point 1 (Company Identification and Contact Details).